Support
Frequently asked questions
Answers to the questions our customers ask most. Can’t find what you need? Reach out — we’re happy to help.
Orders placed before 4pm ship the same business day. Domestic delivery typically arrives in 2–5 business days; international orders take 7–14 business days depending on destination.
Yes. We ship to most countries worldwide via tracked carriers. Shipping rates and customs duties are calculated at checkout.
Every device is sealed in a tamper-evident pouch, padded inside a recyclable mailer, and ships with a Mansa certificate of inspection.
Every iPhone passes a 30+ point inspection — screen, battery health, camera system, Face ID / Touch ID, speakers, microphones, ports, cellular, Wi-Fi, and Bluetooth. We document the result before grading.
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and mobile money in supported regions. All payments are processed securely with end-to-end encryption.
Yes, as long as your order hasn’t shipped. Contact us within 2 hours of placing your order and we’ll do our best to update or cancel it before the label is generated.
Yes — every smartphone we sell is fully unlocked and compatible with all major carriers worldwide unless explicitly stated otherwise on the product page.
Hardware defects and battery performance drops below 80% are covered. Accidental damage and water damage are not covered, but we can help arrange affordable repairs.
Yes — 30 days from delivery, no questions asked, as long as the device is in the condition you received it. We’ll email a prepaid return label.
You’ll receive a tracking number by email as soon as your label is generated. You can also view tracking from your account on the order detail page.